Business Communication and Professional Skills - BCPS- Unit-1 - 1.1. Types of Communication: Verbal and Non-Verbal

 A silent engineer is a risky engineer.
If you can’t explain it, don’t build it.

Image Source- Notebook LM

Types of Communication: Verbal and Non-Verbal Explained Simply

Communication is not just about speaking fluently or writing correctly—it is about making meaning together. In professional life, how you communicate often matters more than what you communicate. Broadly, communication can be classified into Verbal and Non-verbal communication, each playing a crucial role in effective interaction.

You Tube Link - https://www.youtube.com/watch?v=Cts6l10Wduw

 I. Verbal Communication

Verbal communication uses language as a tool to convey messages. It includes both spoken and written forms and dominates professional environments where clarity, accuracy, and response matter.

 Oral Communication

Oral communication involves spoken interaction between two or more people. It allows immediate feedback and builds stronger interpersonal connections.

Image Source- Chat GPT

Forms of Oral Communication:

• Face-to-Face Communication:
  Combines words with gestures, facial expressions, and tone. It enables quick clarification and deeper understanding.

• Telephone Communication:
  Uses voice over distance. Fast and convenient, but lacks visual cues.

• Presentation:
  A structured and formal method to explain ideas or data using visuals.

• Public Speech:
  One-way communication aimed at informing or persuading a large audience.

• Interview:
  A formal question-answer interaction used for selection, evaluation, or research.

• Meeting:
  A planned discussion with a clear agenda and recorded outcomes.

Written Communication

Written communication uses text to transmit messages and is essential for records, policies, and formal exchange.

Common Forms:

• Letter: Formal or informal written communication.

• Memo: Short internal message for quick updates.

• Notice: Brief public announcement.

• Circular: Same message sent to many recipients.

• Report: Detailed document for analysis and decision-making.

• Image Source-Notebook LM
  

  
  

 II. Non-Verbal Communication

Non-verbal communication conveys messages without words. Often, it speaks louder than language—yes, even louder than that PowerPoint slide.

Major Types:

• Kinesics: Body movements, posture, gestures, facial expressions, eye contact.

• Proxemics: Use of physical space (intimate, personal, social, public).

• Paralanguage: Voice features like tone, pitch, volume, and speed.

• Chronemics: Use of time—punctuality, waiting, response speed.

Image Source- Chat GPT

Effective communicators don’t just talk well; they read the room—literally.

Image Source- Chat GPT

MCQs 

1. Verbal communication includes:
   a) Only spoken words
   b) Only written words
   c) Spoken and written words
   d) Only body language
   

2. Which of the following allows immediate feedback?
   a) Email
   b) Report
   c) Face-to-face communication
   d) Circular
   
   

3. Which is NOT a form of written communication?
   a) Memo
   b) Interview
   c) Report
   d) Letter
   
   

4. Paralanguage refers to:
   a) Use of space
   b) Use of time
   c) Vocal features
   d) Body posture
   
   

5. Study of time in communication is called:
   a) Kinesics
   b) Proxemics
   c) Chronemics
   d) Semantics
   

True or False

1. Verbal communication includes both oral and written forms. 

2. Telephone communication provides visual cues. 

3. Reports are used mainly for entertainment. 

4. Kinesics deals with body movements.

5. Chronemics is irrelevant in professional life. 

Fill in the Blanks

1. Oral communication uses __________ language.
   
   

2. A __________ is a short internal written message.
   
   

3. Study of body language is called __________.
   
   

4. Use of space in communication is known as __________.
   
   

5. Voice tone and pitch come under __________.
   
   

   
   
   

• Image Source-Notebook LM