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UNIT-1
Business Communication and Professional Skills - BCPS-
Unit-1 - 1.1. Types of Communication: Verbal and Non-Verbal
Mastering Email Writing: The Skill That Gets You Taken Seriously
In today’s digital world, email isn’t just communication—it’s your professional identity in text form. Whether you’re applying for leave, requesting permission, or contacting your college administration, how you write your email determines how seriously you’re taken.
A poorly written email can make you look careless. A well-written one? It quietly says, “I know what I’m doing.”
Tone is not what you say—it’s how it feels to the reader.
What Tone Includes:
Word choice
Sentence length
Punctuation
Greetings and sign-offs
Examples of Tone
Tone Type
Example
Polite
“Could you please…”
Direct
“Please submit by Monday.”
Friendly
“Hope you're doing well!”
Wrong Tone ❌
“Send it ASAP.”
Common Tone Mistakes
Let’s expose a few email crimes:
USING ALL CAPS (looks like shouting)
Too many !!! (not a WhatsApp chat)
One-word emails (“Done.” — borderline rude)
Overly casual (“Hey bro” to a professor? Risky move.)
Bad tone can damage relationships—and yes, even opportunities.
How to Get Tone Right
Know your audience
Be polite, not robotic
Stay clear and direct
Avoid emotional language
Proofread before sending
👉 Golden rule: Write like a professional, not like you’re texting a friend
4. Real-Life Email Applications (Where You’ll Use This Daily)
Let’s bring this into student life:
1. Leave Application Email
Use when you need time off.
✔ Include:
Dates
Reason (short and simple)
Plan to catch up
2. Permission Request Email
For:
Lab access
Assignment extension
Workshop participation
👉 Be specific. Vague emails get ignored.
3. Library Email
For:
Book renewal
Research queries
✔ Always include:
Book details
Your ID
4. ID Card / Ticket Request
✔ Mention:
Purpose
Personal details
Attachments (if required)
Format for Exam
You are a final-year engineering student and want to apply for an internship at a software company. Draft a formal email to the HR manager requesting an internship opportunity. Ensure your email is well-structured, polite, and maintains a professional tone.
Sample Email (Student → Faculty)
Model
Answer (5/5 Marks Format)
(This is
what an examiner loves—clean, clear, no nonsense)
To: hr@techsoft.com From: jinalishah@email.com CC/BCC: — Date: 8 April 2026 Subject: Application for Internship – Jinali Shah
Dear
Sir/Madam,
I hope you
are doing well.
I am writing
to express my interest in applying for an internship at your esteemed
organization. I am currently pursuing BCA Semester 3 and am keen to gain
practical experience in software development.
I have basic
knowledge of programming languages such as Python and Java and have completed
academic projects related to web development. I am eager to enhance my skills
and contribute to your team.
Kindly
consider my application for an internship opportunity. I have attached my
resume for your reference.
Thank you for
your time and consideration. I look forward to your response.
Regards,
Jinali Shah
BCA Semester 3
Enrollment No: 123456
If your email looks lazy, your marks will also be lazy.
A good email is:
✔ Clear
✔ Polite
✔ Structured
✔ Purpose-driven
A bad email?
Confusing, careless, and easily ignored.
If your email is unclear, your request is unclear—and unclear requests rarely get approved.
Part 1: 5-Mark Email Writing Questions
These are ideal for exams, assignments, or internal assessments.
Write an email to your class teacher requesting leave for two days due to illness.
Write an email to your librarian requesting renewal of a borrowed book.
Write an email to your friend inviting them to a college event.
Write an email to your professor asking for notes of a missed lecture.
Write an email to the college administration enquiring about exam dates.
Write an email to your faculty requesting an extension for assignment submission.
Write an email to the Head of Department seeking permission to organize a technical event.
Write an email to a company HR requesting details about internship opportunities.
Write an email to your project guide asking for guidance on your final-year project.
Write an email to the placement cell registering for campus recruitment.
Write an email to a company applying for an internship position.
Write an email to a client explaining a delay in project delivery.
Write an email to your manager requesting leave for personal reasons.
Write an email to technical support reporting a software issue.
Write an email to a vendor requesting a quotation for equipment.
5-Mark Theory Questions: Email Writing
Define email and explain its importance in professional communication.
Explain the structure of an email with suitable examples.
What is the role of a subject line in an email? Give examples.
Describe the different parts of an email.
What is meant by email etiquette? Why is it important?
Explain the layout of an email. Why is formatting important?
Discuss the importance of font style, size, and spacing in email writing.
What are the key elements of a well-organized email layout?
What is tone in an email? Explain its importance.
Differentiate between formal and informal email tone with examples.
Explain the elements that influence the tone of an email.
What are common tone mistakes in email writing? Explain with examples.
How can you maintain a professional tone in emails?
What points should be included while writing a leave application email?
Explain the steps to write a permission request email.
What details should be included in a library-related email?
Describe how to write an email for applying for a new ID card.